HELP & SUPPORT

Got Questions? We’ve got answers.

Have a read through the FAQ’s below, and if you’re still stuck, drop us a message using the contact form at the bottom of the page. We’d love to hear from you!

Frequently Asked Questions

  • We aim to dispatch all orders within 1–3 business days. Once on its way, allow around 3–7 business days for standard delivery Australia-wide, or 1–3 business days for express, depending on your location. You'll receive a tracking number as soon as your order is fulfilled.

  • We offer a flat rate Australia-wide $9.90 for Standard Shipping or $13.90 for Express Shipping.

  • Not at this stage, but watch this space!

  • Once you've received your tracking number, you can follow your parcel's journey at auspost.com.au/track. If you have any issues or questions with your order, feel free to get in touch and we’ll look into it for you.

SHIPPING & DELIVERY

PRODUCTS

  • Everything at Petite Lane is printed using eco-friendly PLA plastic, made from renewable plant-based sources. It's non-toxic, biodegradable, and safe for kids 3+.

  • All Petite Lane products are printed from officially licensed 3D designs. We hold a commercial licence to print and sell each design, meaning every purchase supports both the original designer and Petite Lane. You'll find the designer credit listed on each product page, but every piece is printed in our home studio and then carefully checked and packaged before being sent out.

  • Due to the nature of 3D printing, slight variations in texture or finish may occur. These are a normal part of the process and part of what makes each piece unique.

  • Yes! Every piece arrives ready to enjoy straight out of the box. No assembly needed.

  • Our pieces are printed using non-toxic, plant-based PLA and are suitable for children aged 3+. That said, some pieces are small and should be kept away from very young children.

  • Keep them away from direct heat. That means no dishwashers, no sunny windowsills, and no leaving them in a hot car. You can clean them gently with warm soapy water and a soft brush, then leave to air dry.

  • Because every Petite Lane creation is made to order just for you, we’re unable to accept change of mind returns. That said, if something isn't right with your order, please don't hesitate to get in touch and we’ll do our best to make it right.

  • If you need to make a change, please get in touch as soon as possible! I'll do my best to help before your order goes out the door. Once dispatched, I'm unable to make changes.

  • I take care in packaging every order, but if something arrives damaged please contact me within 7 days with a photo and I'll sort it out for you.

  • Custom requests depend on the design and filaments we have available, but send us a message via the contact form below and we’ll see what we can do.

ORDERS & RETURNS

Still have questions? Head to the Contact Page and we’ll get back to you within 1-2 business days.